FAQ

How long will my coffee take to arrive?

All orders placed before 9:00am on working days (Mon - Fri excluding public holidays) we endeavour to dispatch that day.  The courier will then deliver your parcel the next working day.  Orders placed after 9:00am are dispatched if we have enough stock that same day.

 

How do I know when my order is shipped?

You will receive an e-mail notification with your tracking number when your order has been shipped.  Once this e-mail has been received your order should arrive the next working day.

 

I should have my order by now but it hasn't arrived?

Please e-mail us and we will track the order for you.

 

When was my coffee roasted?

All coffee is generally roasted 2-3 days ago.  We hold little stock and roast-to-order.

 

How long does coffee last?

If you are purchasing whole beans, the coffee will slowly start to lose its flavour after 3-4 weeks.  If your coffee is ground, it will start to lose its flavour after 2-weeks.

 

How shall I store my coffee?

We recommend storing your coffee in a dry place away from direct sunlight.  The pantry is fine.  The coffee can be kept in its original bag and for added freshness you can place inside an air-tight container.  If you have purchased a large amount, we recommend re-packing into smaller bags/containers that are only opened when consumed.

 

Feel free to get in touch if you have any further questions.